Frequently Asked Questions
Everything you need to know about your Aventon gear and experience.
How long does shipping take for new orders?
Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes 3-7 business days to reach your doorstep.
What is your return policy for equipment?
We offer a 14-day return window for unused items in their original packaging. Please note that a restocking fee may apply, and return shipping costs are the responsibility of the customer unless the item is defective.
Do Aventon products come with a warranty?
Yes, all our products come with a limited manufacturer warranty. E-bikes typically feature a 1-year or 2-year warranty covering manufacturing defects in materials and workmanship.
Can I finance my purchase?
Absolutely. We partner with Affirm to offer flexible monthly payment options, allowing you to buy now and pay over time with competitive interest rates.
Are the bikes shipped fully assembled?
To ensure safe transit, our bikes arrive approximately 85% assembled. We provide all necessary tools and comprehensive video guides to help you complete the final assembly in about 30-45 minutes.
How do I find a local service center?
We have a vast network of authorized dealers and service providers. You can use the 'Find a Dealer' tool on our website to locate a certified technician near you for maintenance or repairs.